It’s three years since our Head of Administration arrived at HMT St Hugh’s Hospital, where she started out as the Choose and Book Clerk.
Before she came to St Hugh’s, Hayley Wrightam worked for eight years in the NHS, initially as a dental nurse and then on reception and in administrative roles at two very different medical practices.
We caught up with Hayley to find out what it’s really like working at St Hugh’s Hospital and to hear about her plans for her busy department.
What was it about St Hugh’s that made you want to work here?
After gaining experience in a GP practice, I knew that I wanted to work in a healthcare environment and the next logical step was for me to apply to a hospital. Fortunately, I was lucky enough to come and work within one of the best hospitals in North Lincolnshire.
St Hugh’s is a friendly and welcoming environment to work in and staff are really well looked after. With competitive pay, a great pension and delicious food provided during your shift, I thoroughly enjoy being part of the team.
How would you like to see the administration department develop under your management?
My aim is to ensure my team is delivering consistently high-quality service and support to help maintain the excellent reputation expected from our hospital.
I would like to encourage regular department meetings along with training sessions to keep staff up to date with future plans, encourage personal developments and provide an opportunity to celebrate individual staff when they go above and beyond the call of duty.
What kind of training will you implement to ensure the smooth running of your department?
I’m keen to help us maintain the very best standard of customer care throughout the hospital, so I’m committed to ongoing customer service training for all our staff. And being able to talk to patients in a range of situations while providing a good knowledge of the hospital in a polite manner is the key to achieving this.
Are there any projects you are hoping to get started soon?
My main project is staff training. Our patients need to feel that the staff caring for them are competent and confident in their knowledge, experience and abilities, so providing ongoing training opportunities and support is important to keep everyone up to speed.
Do you have any advice for anyone thinking about pursuing a career at HMT St Hugh’s?
I would not hesitate to recommend a career at St Hugh’s. I think it’s easy to you know you’re in the right place when you’re able to get up in the morning and actually enjoy going to work.
Whatever drives you, whether that’s being part of a caring and driven team, the quality facilities and beautiful surroundings, pension provisions for your future or the pay, you will not regret the decision.
For more information on how to start your career at St Hugh’s Hospital, please email firstname.lastname@example.org