Clinical Services Manager & Deputy Hospital Director


Company Overview – Healthcare Management Trust 

The Healthcare Management Trust was founded in 1985 as healthcare providers founded by religious groups increasingly needed support and consultancy services in order to operate effectively. Our aim is to develop and promote the clinical and care services offered by our associated charitable hospitals and care homes. Through our support and consultancy we can continue to support viable alternatives to commercial providers, today and in the future. HMT is a registered charity.

Currently our operational portfolio comprises two hospitals and two care homes: HMT St Hugh’s in Grimsby and HMT Sancta Maria in Swansea. We lease operate two care homes: Coloma Court in West Wickham and Marie Louise House in Romsey. We hold management contracts with the Hope Residential and Nursing Care Home in Cambridge and the Alexian Brothers Care Centre in Manchester. In addition, we offer an extensive range of sensitively delivered consultancy services, which are designed to support Trustees, Leadership Teams and Senior Management.

At the Healthcare Management Trust we are committed to delivering the highest quality healthcare and understand that our well-trained, passionate team of employees lie at the heart of delivering the service our patients and residents expect.

Our team of employees share our vision to provide world class healthcare, and we continuously improve the skills within our workforce to ensure we maintain our position within the healthcare sector. We know our team have a wealth of knowledge and experience, and by working together we develop an exciting and innovative workplace.


HMT St Hugh’s 

From the moment you step foot in HMT St Hugh’s, everything is about you. Our state of the art facilities are complemented by our traditional values. Whether you have health insurance, you are self-paying or an NHS patient who would like the confidence of receiving your treatment at HMT St Hugh’s, we offer you the peace of mind that comes from private healthcare in a relaxed, comfortable and clean environment along with a level of service that will have you back on the road to recovery as quickly as possible.

At HMT St Hugh’s Hospital we work with the UK’s leading consultants to provide a full range of healthcare services including:

• Cosmetic surgery

• Orthopaedic


• General surgery

Big enough to cope, yet small enough to care. As the smallest hospital in North East Lincolnshire, we have the luxury of hand picking specialist staff who pride themselves on the provision of bespoke medical services. But don’t be fooled by our size, we are part of the wider HMT Group with an extensive consultant network that covers a wide range of inpatient and outpatient services. As a centre of excellence, HMT St Hugh’s are the chosen healthcare provider for professional athletes including JLT Condor Professional Cycling Team and Olympic Gold Medallists.

We operate on a not-for-profit basis, are part of a registered charity and 100% of our surplus is used for charitable causes across dementia care/research and community health promotion.

In addition, we offer an extensive range of sensitively delivered consultancy services which are designed to support Trustees, Leadership Teams and Senior Management. Lately, we have become more involved in health related research, scholarship funding and other areas of related grant-making. We have identified Dementia diagnosis, treatment and care as an area that the Trust will become increasingly active in.


Background to the Role 

As the new Clinical Services Manager and Deputy Hospital Director, you will be a key member of the hospital’s senior management team alongside the Hospital Director.

Responsible for all clinical departments you will assist in driving forward St Hugh’s Hospital and be development focused and results orientated. The new Clinical Services Manager and Deputy Hospital Director will be expected to operate autonomously, in a self-directed manner, reporting directly to the Hospital Director.

St Hugh’s Hospital employs 195 people, covering both clinical and non-clinical roles, and as Clinical Services Manager and Deputy Hospital Director, you will be line manager to all Clinical Heads of Departments (HODs), who have delegated accountability for their teams.

The Directors will set objectives and the post holder must then ensure these objectives are achieved.

The post holder will also be required to create and develop processes applicable to St Hugh’s Hospital and its vision and to work on these proactively achieving the end result at all times.


The Role

Job Title: Clinical Services Manager

Responsible to: Hospital Director

Areas of Responsibility to Include:

• Clinical Services
• Infection Prevention & Control
• Safeguarding
• Education and Development
• Complaints
• Health Promotion
• Community Projects


Job Purpose 

• To provide effective ongoing management, development and promotion of the clinical service providing high standards of patient care and customer services within an agreed budget.

• To provide a highly visible, accessible and authoritative presence for which patients, families and staff can turn to for assistance and professional advice and support.

• To co-ordinate the dissemination, integration and implementation of corporate and local policies and procedures.

• To support and promote the organisations risk management strategy.


Principal Duties 

Leadership and Management 

• To provide a visible, accessible and authoritative leadership presence.

• To lead and manage St Hugh’s Hospital, ensuring appropriate individualised holistic resident care is delivered at all times.

• To ensure a seamless patient service is delivered across St Hugh’s Hospital.

• Forge strong relationships with Directors and Senior Management Team to achieve the future plans of St Hugh’s Hospital.

• Ensure relationships with consultants are effective.

• Provide operational and clinical support and guidance.

• Operate robust performance management systems.

• Analyse complaints and clinical incidents and lead investigations into adverse events within St Hugh’s Hospital.

• Expected to operate with a high degree of independence, making clinical and professional decisions on a daily basis.

• Respond to unpredictable situations by taking effective action, follow process and minimise impact on patient care.

• Deputise for the Hospital Director as required.


Governance and Compliance 

• Ensure that clinical services are provided in line with National Guidance and best practice.

• Ensure compliance with CQC statutory and regulatory requirements.

• Firm understanding of the Health & Social Care Act 2008, and the related Governance and regulatory impact for providers.

• Develop and strengthen working relationships with clinical commissioners.

• To drive continuous improvement in all clinical departments.

• Encourage and support clinical teams in providing quality and considered care to all patients.

• Support processes of both local and national KPI submissions.



• Ensure the provision of service is responsive to the needs of the patient, is clinically effective and relevant quality standards are in place.

• Support the development, monitoring and evaluation of clinical standards and act as clinical resource maintaining up to date and in-depth clinical knowledge.

• Be critical thinking and ensure clinical decision-making skills are robust and up to date.

• Ensure all clinical procedures and processes are clearly defined and adhered to at all times.


Health and Safety 

• Ensure a safe environment focusing on the safety and welfare of patients and staff.

• Safeguard and promote the welfare of all patients, visitors and staff and act as the safeguarding lead for the hospital.

• Lead and support the Infection Prevention and Control Strategy for the hospital.


Human Resources 

• Recruit and develop appropriate members of staff to work in all clinical areas.

• Ensure that staff’s clinical competency and skill set is appropriate and kept up to date.

• Actively encourage training and development working within the hospital’s appraisal process.

• Managing clinical staff sickness and absence in accordance with hospital policies.

• To coordinate and monitor revalidation for all clinical staff.

• Liaise closely with the HR Officer to robustly deal with the behaviour and performance of employees.


Finance & Reporting 

• Ensure all costs are controlled within budget.

• Ensure variations in budget are reported as required.


Personal Qualities 

• Ability to balance the long term strategic planning for St Hugh’s Hospital with short-term operational requirements.

• Maintain an equilibrium of control over challenging situations with both employees and patients.

• Strong and professional leadership skills.

• Experience and examples of carrying out tasks in a timely manner and meeting deadlines.

• Manage multiple tasks whilst keeping accurate records.

• Assertive.

• Critical thinker.

• Ability to communicate effectively at all levels.

• Strong people management skills with the ability to develop strong working relationships.

• Innovative.

• Team player.

• Maintain a level of clinical competence enabling active participation in discussions relating to patient care.

• Current NMC PIN.


Employee Benefits 

• 25 statutory days’ holiday plus 8 bank holidays, contributory pension, private medical insurance.

• We regularly review our employee benefits package, which includes our group personal pension plan, private medical cover and free car parking.

• We encourage our employees to have a positive work-life balance and to consider HMT ‘a great place to work’.



The job holder will work primarily within the hospital with occasional visits to and meetings at other hospitals or centralised function offices. The candidate will be expected to take on call role along with the other senior staff members.

This is an outline job description setting out general responsibilities and tasks the post-holder may be required to undertake. It is not comprehensive and the post-holder may be required to carry out other duties and responsibilities from time to time as determined by HMT. The job description will also be subject to change in line with the business needs of the hospital and the organisation.

Staff will be expected to carry out their duties in line with their terms and conditions and contract of employment, the standards stated in the staff handbook and will be required to follow HMT policies and procedures and as stated in the NMC Code of Conduct 2015.

Staff have a contractual duty to ensure that mandatory training is current and will be expected to participate and undertaken further developmental training specific to their role.









Application Process

Closing Date for applications: 24th November 2017

The preferred method of application is online at:

If you are unable to apply online please email your CV and Cover Letter to:

All applications will receive an automated response.