Frequently asked questions



Do I need medical insurance to access St Hugh’s facilities?

No. We offer special prices for patients funding their own treatment. More details can be found in our costs section.

Does the standard of care provided to private and NHS patients differ?

No. The care provided by St Hughs Hospital is of the same high standard, regardless of who is paying for the treatment. There may, however, be differences in the non-clinical facilities provided.

Are there any types of surgery that the St Hughs Hospital does not perform?

We do not currently perform heart surgery or provide cancer treatment.

What should I bring with me when being admitted?

We would recommend that all patients bring night clothes, dressing gown and slippers. We do provide soap and shampoo but suggest you bring with you any other toiletries you may require during your stay. Please do not bring any valuables with you.

What is the hospital’s smoking policy?

The hospital operates a no smoking policy.

When are visiting times?

We have an open visiting policy. Loved ones can visit at any point during your stay. Telephone enquiries are welcome at any time.

Do I have to be insured?

No. St Hughs welcomes those who do not have private medical insurance, or whose insurance does not cover the treatment they need.

How do I arrange one-off private treatment?

Simply call us on 01472 251100 and ask about an initial consultation. Staff will also be able discuss costs and payment options.

How do I choose a Consultant?

Simply call us on 01472 251100 and ask about an initial consultation. Talking to your GP is often the first route to choosing a Consultant.

If you wish to choose a Consultant yourself, this is also possible. You can either get a recommendation from friends and family or use our Consultant search to view profiles of Consultants working at St Hughs. For most treatment, you’ll need a GP referral letter to prior to your first appointment.ff will also be able discuss costs and payment options.

Will I see the same Consultant every time?

Yes. Whenever possible the same Consultant will care for you from the first appointment through to any follow up care.

As a self-pay patient, will I have a single room?

The privacy and dignity of our patients is always a priority. Our inpatients are usually allocated a single room. All rooms are equipped to a high standard and most have en-suite facilities.

How can I pay?

Full payment is required before your admission date. Cash, cheque and all major credit cards are accepted.

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